About KeyReply
keyreply.comKeyReply is an enterprise conversation AI platform with knowledge management and patient engagement automation capabilities. It offers specialized workflows for patient servicing and medical protocol information access. It provides patients and clinicians with appropriate answers by creating contextually relevant information derived from content across the organization. Unlike manual customer support or a small number of subject matter experts who are expensive, inconsistent to sale and has a long lead time to hire and train, especially in a specialized and high stakes domain like healthcare. KeyReply works best for hospitals who need to provide responses to patients and multiple stakeholders from multiple-segmented teams. Hospitals can reduce response times and improve response rates with less skilled staff in a high turnover environment while improving patient satisfaction. Hospitals also need accurate and up to date information to be given in an efficient and mass personalized manner. Text analytics will also enable management to collect strategic feedback and understand what patients are concerned about. As a result, KeyReply enables end to end transactions and cross-domain queries, which enables customer service turnaround time to be improved by 95% and speed up information retrieval by more than 3x. It also reduces the onboarding training time and mistakes from new staff. KeyReply is accredited by IHiS (Integrated Health Information Systems - the technology agency for the public healthcare sector in Singapore) as a Health Chatbot solution. KeyReply is also a WhatsApp Business Solution Provider and enables omnichannel platforms and enterprises to utilise WhatsApp to better serve their stakeholders.
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Enlyft tracks the use of over 15,000 technologies and has proprietary data on over 18 million companies worldwide.
Know the products your prospects use
Vendor Usage
KeyReply uses 5 different technologies from 27 different vendors. They have above average use of several technologies including Workplace by Facebook, Tableau and React.
Product Categories
KeyReply uses products from 23 different product categories. They are particularly heavy users of products in Software Frameworks, Graphics & Photo Editing, and Software Development Tools.
Recently Detected Technologies
Enlyft tracks the use of over 15,000 technologies and has proprietary data on over 18 million companies worldwide.
| Technology | Category | Vendor | Usage |
|---|---|---|---|
| Workplace by Facebook | Collaborative Software | Facebook Inc |  |
| Tableau | Business Intelligence | Tableau Software |  |
| Salesforce.com CRM | Customer Relationship Management (CRM) | Salesforce.com, inc |  |
| Selenium | Software Testing Tools | Selenium | |
| React | Software Frameworks | Facebook Inc | |
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