The SpiceCSM Customer Engagement Center is designed to increase the efficiency of any customer care, support or inbound sales organization. Our unique and innovative approach empowers SpiceCSM clients to remain flexible and adapt to the ever changing landscape of the customer care function. In both guided agent and self service implementations, SpiceCSM combines corporate and customer support content in a structured workflow presented as intelligent decision trees that drive customers to quick problem resolution. Our Guided Agent Services reduce average handle time and increase first call resolution performance of your contact center agents. Completely web-native, this Integration Platform as a Service (iPaaS) solution brings the power of real time decision support to your entire customer care organization at minimal investment. How would you like to divert call to self service? With our Customer Self Service Module Diverting customer care processes to a self service platform not only lowers your operational costs, but enhances your customers’ satisfaction through a conveniently accessed Guided Process Workflow engine. With its highly intuitive user interface, customers will enjoy resolving support issues on their own.
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IT Spend
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Enlyft tracks the use of over 15,000 technologies and has proprietary data on over 18 million companies worldwide.
SpiceCSM uses 5 different technologies from 20 different vendors. They have above average use of several technologies including Java, Thawte and React.
SpiceCSM uses products from 22 different product categories. They are particularly heavy users of products in Web Analytics, Network Security, and Cloud Platforms & Services.
Enlyft tracks the use of over 15,000 technologies and has proprietary data on over 18 million companies worldwide.
Technology | Category | Vendor | Usage |
---|---|---|---|
Java | Programming Languages | Oracle | |
Thawte | Network Security | Thawte | |
SpiceCSM | Contact Center Management | SpiceCSM | |
React | Software Frameworks | Facebook Inc | |
Rackspace | Cloud Platforms & Services | Rackspace |
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Who are the biggest users of Network Security?
What countries, industries, and company sizes are most likely to use SpiceCSM?