About Upstream Works Software
upstreamworks.comUpstream Works helps companies become excellent in servicing their customers by making it the simplest and most profitable option. They provide contact center technology to allow businesses to track and manage customer interactions across any channel. Their customer experience analytics help reduce costs and improve customer retention by giving organizations visibility, accountability and control over all customer interactions, regardless of the source. Upstream Works can simplify an agent's desktop workflow through their multi channel routing capabilities, and capture customer interactions from any number of these channels including telephone calls, interactive voice response, e-mail, Web self-service, chat and social media.
SaaS Adoption
SaaS Adoption indicates the level of adoption by this company of software as a service services.
Cloud Adoption
Cloud Adoption indicates the level of adoption by this company of cloud services.
IT Footprint
IT Footprint gives a relative indication of how much IT services this company consumes.
IT Spend
IT Spend shows roughly how much this client spends on IT per year in USD.
Enlyft tracks the use of over 15,000 technologies and has proprietary data on over 18 million companies worldwide.
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Vendor Usage
Upstream Works Software uses 5 different technologies from 24 different vendors. They have above average use of several technologies including Windows 10, SalesLoft and Resumator.
Product Categories
Upstream Works Software uses products from 24 different product categories. They are particularly heavy users of products in Software Frameworks, Web Analytics, and Enterprise HR Management.
Recently Detected Technologies
Enlyft tracks the use of over 15,000 technologies and has proprietary data on over 18 million companies worldwide.
| Technology | Category | Vendor | Usage |
|---|---|---|---|
| Windows 10 | Operating Systems | Microsoft Corporation |  |
| SAP Business Objects | Business Intelligence | SAP |  |
| SalesLoft | Sales Engagement Platform | SalesLoft, Inc. |  |
| Resumator | Enterprise HR Management | Resumator | |
| Microsoft SQL Server | Database Management System | Microsoft Corporation | |
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